AirHelp+ is an annual subscription that allows you to receive a flat-rate sum of money, quickly and without complicated procedures, when an air trip does not go according to plan or when baggage is missing on arrival, regardless of the reasons given by the failing airline. AirHelp+ also provides access to airport lounges during disruptions and collects any compensation due. I’ll tell you all about AirHelp+ in detail, with practical tips on how to use it.
What is AirHelp+?
AirHelp+ (AirHelp Plus) is an insurance and service package designed to cover worldwide flight delays, cancellations, diversions and missed connections, as well as delays and loss of checked luggage. AirHelp+ is a product marketed by AirHelp, a specialist in the recovery of compensation owed to travelers by airlines in the event of flight disruptions.
Subscribing to AirHelp+ entitles you to:
- €100 for flight delay, cancellation or diversion
- €200 for missed connection
- €100 for missing baggage on arrival.
These sums are flat-rate and paid by AirHelp+ within days of the incident being reported, even if no out of pocket expenses were incurred by the affected traveller (unlike traditional travel insurance, which only reimburses expenses incurred on presentation of supporting invoices).
The lump sums paid by AirHelp+ are acquired definitively, and are in addition to any compensation and reimbursement due from the air carrier.
Furthermore, AirHelp+ policyholders benefit from:
- free access to the airport lounge while waiting for a delayed flight
- free intervention by AirHelp to be compensated by the airline (no commission on amounts recovered).
AirHelp+ is sold as a subscription service that is billed:
- €39.99 per year with the Smart package for 3 trips
- €99.99 per year with the Pro package for 9 trips.
Benefit from a 7% discount on all AirHelp+ subscriptions taken out between 1 October and 31 December 2025 inclusive, thanks to the AUTUMN7 promo code (click here to access AirHelp+ then enter the discount code at checkout). The price of the AirHelp+ Smart subscription drops to €37.19 (a €2.80 discount), while the AirHelp+ Pro subscription is reduced to €92.99 (a €7 saving).
Only one trip is counted, regardless of the number of flights on the same itinerary. A round-trip ticket with a connection in each direction counts as a single trip. A one-way flight booked separately counts as another trip.
For multi-person trip, only the AirHelp+ subscriber is covered. Co-travellers must each subscribe to AirHelp+ in their own name if they wish to benefit from the same guarantees and advantages.
Valid for 12 months, the AirHelp+ subscription is renewed automatically on expiry and the price charged to the form of payment provided upon joining, unless it is cancelled in a few clicks on the dashboard before expiry. Trip units not used during a subscription year are not carried over to the following period.
Who is AirHelp+ for?
The AirHelp+ subscription is designed for all travelers who want to receive a sum of money as quickly as possible in the event of a mishap during air travel, without tedious procedures with uncertain outcomes.
A single incident is enough to make an AirHelp+ subscription worthwhile, regardless of the package chosen.
Passengers on airlines with a reputation for frequent and excessive delays will be particularly interested in AirHelp+.
AirHelp+ is also very well suited to travelers whose itinerary includes a short layover to change planes: between luggage that often does not follow and/or connections that become unfeasible at the slightest delay of the first flight, the risk of damage is high.
Coverage for flight delay, cancellation or diversion (€100), missed connection (€200) and delayed baggage (€100) are cumulative, therefore suffering the triple pain entitles to €400.
AirHelp+ benefits explained
To be eligible for the insurance cover and benefits provided by AirHelp+ in the event of an incident, the trip must be declared in advance in the dashboard on the AirHelp website – no later than 48 hours before departure of the first flight.
Flight tickets purchased before subscribing to AirHelp+ are accepted.
All flights in the itinerary must take place during the contract period.
Flight delay, cancellation and diversion insurance
AirHelp+ pays €100, regardless of the cause of the disruption, if a flight:
- arrives at destination 3 hours or more behind schedule
- or is cancelled at the airline’s initiative within 28 days of scheduled departure
- or lands at a different airport from the one scheduled.
In the event of delay or diversion, you must have actually travelled on the flight in question.
AirHelp constantly monitors flights that have been duly declared in the dashboard, and automatically contacts the passenger to ask them to submit their booking confirmation, boarding pass (delay or diversion), proof of identity and bank details. If AirHelp does not react, it is of course possible to submit a request which will be examined.
Access to airport lounges
To wait for a flight more comfortably than in the boarding area, AirHelp+ grants access to the airport lounge:
- for departures delayed by more than one hour
- or in the event of cancellation less than 6 hours before departure.
An invitation is automatically sent to the passenger by e-mail and SMS as soon as AirHelp detects the flight delay or cancellation. This single-use, nominative pass is valid for 90 days in all lounges in the Lounge Key network covering 1,300 airports worldwide (see list of lounges). The admission pass can therefore be used immediately or on a subsequent trip.
Please note that if the airport of departure has no Lounge Key member lounges, no invitation is sent.
Missed connection insurance
AirHelp+ pays €200 in the event of a missed connection due to cancellation, delay or diversion of the previous flight (for whatever reason), resulting in a delay in arrival at the final destination (regardless of length). Connecting flights must be part of the same booking (self connections with tickets purchased separately are not covered).
In the event of a lost connection, the airline is obliged to arrange re-routing for the passenger. To benefit from AirHelp+ payout, it is mandatory to continue the journey by air to the intended destination (alternative ground or rail transport, or a return to the airport of origin, for example, are not valid).
To initiate the payment, simply send a request to AirHelp via the dashboard, enclosing the original booking confirmation, the reservation or boarding pass for the replacement flight, any communications from the airline, proof of identity and bank details.
Delayed or lost luggage insurance
AirHelp+ pays €100 if hold luggage is missing upon arrival of the flight taken. The baggage must have been checked in under the name of the insured person, as indicated on the stub of the luggage tag.
You must immediately contact the baggage service desk in the baggage claim area to file a Property Irregularity Report (PIR), making sure that it is issued in the name of the AirHelp+ subscriber and correctly mentions the tag number of the missing luggage.
Send to AirHelp+ the travel booking confirmation, a copy of the PIR (receipt obtained at the airport), a photo of the stub of the missing baggage tag, proof of identity and bank details via the dashboard in order to receive payment.
Recovery of the compensation due by the airline, free of charge
In the event of flight disruption, compensation may be due by the airline. Depending on the circumstances, European regulations stipulate, for example, up to €600 in compensation for a long delay or for a cancellation.
With the passenger’s permission, AirHelp will take steps to recover this compensation, through mutual agreement or through legal action if necessary. For AirHelp+ subscribers, this service is provided at no additional cost: neither service fees (35%) nor legal fees (15%) will be retained by AirHelp from the amounts collected, which will be paid in full to the traveller.
Limitations and exclusions of guarantees
As with any insurance policy, AirHelp+ is subject to certain restrictions.
In addition to classic exclusions such as war and epidemics, AirHelp+ does not cover:
- events that were public knowledge at the time of purchasing the flight ticket or before declaring the flight in the dashboard (e.g. strike notice announced in the press)
- events caused by a cyberact or cyberincident
- if a strike, demonstration or weather conditions disrupt air traffic for more than 7 days prior to the date of the flight.
It’s important to know that AirHelp+ makes only one payment per trip for each benefit (flight delay, cancellation and diversion insurance; missed connection insurance; luggage delay or loss insurance), regardless of the number of flights and incidents during the trip. In other words, if a payment is made for a delayed outbound flight, cancellation of the return flight by the airline will not entitle you to a further payment. However, a flight delay and loss of baggage during the same trip will entitle you to two payments.
Tips for using AirHelp+
As soon as a flight ticket is purchased, it is advisable to immediately add the trip to the AirHelp+ dashboard to ensure full coverage under the policy. Waiting means running the risk that the trip will become ineligible if an event such as a strike is announced in the meantime.
If a flight is rebooked more than 48 hours before the scheduled departure, it is important to update the trip in the dashboard so that AirHelp+ guarantees and benefits are carried over to the new itinerary.
A trip declared in the dashboard cannot be edited or deleted within 48 hours of departure. In the event of cancellation of a trip at the passenger’s initiative, do not forget to remove it before locking (otherwise the trip will be deducted from the units included in the subscription even though it has not been completed).
Will you protect your next trips with an AirHelp+ subscription?
